Something not working?
Most licence questions are solved in a minute below. For anything else, email us: a person who builds the extensions answers within one business day.
Licences, invoices, browsers.
Sign in with your email
In the extension, choose Sign in with email and enter the address you bought or started the trial with. You receive a code to activate this browser. Your key is also in the email you received when you bought the licence.
Move your licence
A licence works in a limited number of browsers. On the old computer, open the extension's licence settings and select Deactivate this browser, then activate on the new one. Old computer gone? Email us your licence email address and we free the seat.
Invoices, payment and cancelling
Invoices come by email from Link, Stripe’s merchant of record. To change your card or cancel, email us. Refunds: see the refund policy.
User manuals
Installation, licence, every screen and setting, and troubleshooting, one PDF per extension: Supply Chain X-ray (116 pages), Config Diff (35 pages), Security X-ray (46 pages), CMR consignment note (28 pages).
Permissions and data
What the extensions can access, and what the licence check sends, is on the security page. Useful when your IT department needs to approve an extension.
Tell us what happened.
Each button opens an email with a short template. Filled in, it usually lets us find the cause without a back-and-forth.
Or ask a general question · support@pwscanit.com
Keep your D365 data to yourself. Please don't send customer names, prices, order data or full screenshots. Crop or blur what is not needed: the error text, the page name and what you clicked are usually enough. If we need more, we ask, and you decide what to share.
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We reply within one business day
On Belgian business days. Often sooner.
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We reproduce it
From your description, without access to your system where we can. If we do need to see it, we ask first, and you decide.
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We fix it, or tell you why not
Fixes ship as an extension update through the browser's store; the extension updates itself.
The extensions, free. Your D365, paid.
Support for the extensions is included with every licence and every trial: installing, activating, licences and seats, problems and errors, and how a feature works.
Questions about your own D365 setup and processes, such as why your waves create no work or how to set up a location directive, are consultancy. Many are answered in our free guides; for anything more, see consulting, billed per hour.
Does an extension change anything in D365?
No. They only read, with your own D365 permissions. They never create, change or delete records.
My trial ended. Do I lose my settings?
No. Settings and snapshots stay in your browser. Activate a licence key and you continue where you were.
The extension says the licence is for another D365 environment.
Team licences are bound to one D365 environment. If you moved to a new environment (for example after a tenant change), email us the licence email address and the new environment's address, and we move the licence.
Our company blocks browser extensions.
IT can allow a specific extension by its store ID, or install it for you through a browser policy. The security page has what they usually ask for.